ITIL FOUNDATION EXAMINATION BOOKING INFO

ITIL FOUNDATION EXAMINATION BOOKING INFO

The ITIL Foundation (Foundation Certificate in IT Service Management) examination

is available worldwide from Thomson Prometric, via a network of approved test

centres.

Certain ITIL distance learning packages purchased from the IT Governance online

store include the exam fee. Customers who have purchased one of these packages

with the exam fee included will have received a voucher containing a code via email.

Other candidates who have not purchased one of these distance learning courses with

the exam fee included are also able to book the examination via Thomson Prometric.

For instructions on how to locate a test centre, check availability – date & time etc, or

to book your exam please see the below information.

Locating a Test Centre

To locate a test centre to take the ITIL Foundation exam, check times & availability

or to book the examination itself you can either ring one of the numbers listed below,

or visit the Prometric website.

Please see below for instructions on how to do this.

Austria 0800 298 582 +31 320 23 9893

Australia 1 300 368 785 N/A

Belgium 0800 1 7414 +31 320 23 9892

China N/A 88610-62799911

Denmark 802 40 830 +31 320 23 9895

Eastern Europe N/A +31 320 23 9895

Finland 800 93343 +31 320 23 9895

France 0800 807790 +31 320 23 9899

Germany 0800 1839 708 +31 320 23 9891

Guam N/A 61 2 9640 5851

Hong Kong 800-96-6375 N/A

India N/A 0124-4147760

Indonesia N/A +61 2 9640 5894

Ireland 1800 626104 +31 320 23 9897

Israel 800 9242007 +31 320 23 9895

Italy 800 878441 +31 320 23 9896

Japan 0120-347737 N/A

Latin America N/A +1-443-751-4300

Netherlands 0800 0227584 +31 320 23 9890

New Zealand 0800-44-1603 N/A

Norway 800 30164 +31 320 23 9895

Malaysia 1800 18 3377 N/A

Philippines 1-800-1-611-0126 N/A

Poland 00800 4411321 +31 320 23 9895

Portugal 0800 203589 +31 320 23 9985

Russia (+7 095) 580 9456 +31 320 23 9895

Singapore 800-616-1120 N/A

Spain 900 151210 +31 320 23 9898

Sweden 0200 117023 +31 320 23 9895

Switzerland 0800 556 966 +31 320 23 9894

South Africa 0800 575575 +2711 7130605

Taiwan 008-0161-1142 N/A

Thailand N/A +61 2 9640 5875

Turkey 800 44914073 +31 320 23 9895

United Kingdom 0800 592 873 +31 320 23 9895

United States 800-207-3926 N/A

If your country is not listed above either call one of the following numbers EMEA

+31 320 239 800. East Asia / Pacific +61-2-96405830 Americas +1-443-751-4300.

Alternatively you can locate a test centre online via the Prometric website. Please see

below.

Locating a Test Centre

The URL of the Prometric website is http://www.prometric.com/

Once have opened the Prometric website in your default web browser you can use the

following steps to check the location of a test centre.

1) On the Prometric homepage in the “For Takers” box select information technology

(IT) certification from the first drop down menu. In the second drop down menu now

select Information Systems Examination Board (ISEB). Then press the go button in the “For

Takers” box.

2) You will now be on a page containing three options – schedule, reschedule, cancel
or confirm exam, locate a testing centre & update my info/view my testing history.
Click locate a testing centre.
3) A page will now be presented on your screen containing about containing eight
options such as locate a test site, schedule an appointment etc. Click on locate a test
site.
4) Another page will now appear requesting you enter the country in which you wish
to take the examination. Select the appropriate country and state (if applicable), then
click the next button.
5) You will now be presented with information regarding ISEB (Information Systems
Examinations Board), which is one of the ITIL exam institutes. Just click the next
button on this page.
6) On the next page you will asked to choose your examination select BH0 – 001 IT
Service Management Foundation Certificate (ITIL) and click the next button.
A full list of all the test centres in the country / state will now be presented on screen.
To Check for Available Dates & Times
To check available dates and times to take the ITIL Foundation examination please
first locate the most convenient test centre for yourself by using the steps above.
Once you have located the most convenient test centre, you can proceed to check the
available dates and times to take the ITIL Foundation exam by following the steps
detailed below
1) Click the schedule appointment button besides the test centre you have you chosen.
2) You will now be asked to log into the web site using a username and password. If
you are a new user of the Prometric website you will have to click on the appropriate
button to create a profile. If not, just log in using your username and password.
3) Once you have logged in to the website you will be presented with a calendar
showing the available dates for you to take the ITIL Foundation exam at the test
centre of your choice. To see the available times on any specific day click on the
appropriate date on the calendar. A list of available times will now be displayed in the
box beside the calendar.

TO Redeem Exam Voucher Provided with the ITIL CBT or to Confirm and Pay
for the Exam
1) Once you have selected the appropriate date and time for you to take the ITIL
Foundation exam click the next button.
2) You will now be on a web page requesting payment details etc. If you purchased
an ITIL Foundation distance learning course from the IT Governance online store
which included the exam fee click the “Yes” button in the promotion and voucher
code box at the top of the screen. If you are booking the ITIL Foundation exam and
have not purchased the voucher as part of one of our distance learning courses, please
skip to step 4.
3) Once you have pressed the “Yes” button you will now be on a web page requesting
you select the discount type. Select voucher number from the drop down list then
enter the code you received by email. Then click validate. Once you have validated
the voucher code complete the steps outlined screen to confirm your booking.
4) Applies to Candidates